What if I don't receive the case creation email?

When you fill out the Create Support Case form and submit it, an email is immediately generated and sent to the email address that you registered with at this site.

You should check the following to try to identify what the problem is:

1. Check your registered email address

   Click My Account and look at the field labeled "Account email" under the Support Information section. Make sure that you are checking the email address reflected there. If for some reason that email address is not correct, you may change the email address by clicking the Edit tab within the My Account page. Your access to support cases, however, is tied to your email address. If you change that email address to something we don't have on file, you will not be able to access the Case information or form. You can get any mismatch fixed by following the steps in "What if I can't access the case creation form?".

2. Check any spam filter that you may have on that email account

   Sometimes spam filters will catch and quarantine email messages as potential spam.

3. Wait some for the mail delivery

   Email delivery can be delayed several minutes or longer as it tries to transfer the mail to your account. If you don't receive the message within 15 minutes, you may want to explore the matter further.

If you have tried to identify the problem by checking all the items above, then you may want to contact Unicon by another means and we will help you troubleshoot the problem.